blog.credera.com
Archive for April, 2010
eCommerce forecast: cloudy, with a chance of audit
It’s Black Friday and your eCommerce server utilization has spiked for hours, sending DoS (denial of service) errors out to over 5,000 potential customers!!! At this point, most IT professionals would deploy another server in the eCommerce environment as quickly as they could – or ratchet up resources on an eCommerce virtual server instance. What [...]
Seven favorite free business tools
Are you a multi-tasker who’s technically-savvy, business-centric, and all about efficiency in the creation and distribution of all your thoughts and ideas? No?! How about looking for some cool free products and services? Friends and colleagues often ask me about the different tools I use in the old bag o’ tricks, with a strong emphasis [...]
Freeman Windows Phone Customer Solution
Freeman, a major producer of trade shows and conventions, plotted a course to steer through difficult economic times: Increase the quality of its customer service while decreasing its costs. The company saw technology as the way to achieve this. Working with Credera, a Microsoft Gold Certified Partner, Freeman developed Concierge Elite, an application for Windows phones and a companion Web- based dashboard. The solution tracks freight arrival and enables exhibitors during a show to register and track requests submitted to Freeman more quickly and effectively than ever before—while giving show organizers a clearer, more detailed, real-time view of show operations than was previously possible. Customer satisfaction has increased, and the company is better able to attract and retain customers even in tough times.
Analyst forecast that eCommerce will resume double digit growth in 2010
In a recent article on eMarketer.com they forecast that eCommerce in the US will grow by 12.7% in 2010 compared to 2009. Is your company forecasting the same growth for eCommerce? If not, what do you need to do to meet or exceed that average? What are your customers asking for that you aren’t providing? [...]